Please read these Terms & Conditions carefully before registering an account or using any service offered by bola1. By accessing this platform you agree to be bound by all provisions set out below.
A plain-language summary of the most important points. The full legal text below governs in all cases.
You must be at least 21 years of age to register and use bola1. Age is verified during KYC using your Indonesian national identity card (KTP). Accounts belonging to underage users will be closed immediately and all funds returned.
Each individual may hold only one bola1 account. Duplicate accounts are detected automatically and will result in suspension of all associated accounts and forfeiture of any bonus balances held across them.
All transactions are processed in Indonesian Rupiah (IDR) with no conversion fees. Supported channels include BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja. Minimum deposit: Rp 25.000.
All bonuses carry wagering requirements that must be met before any associated winnings can be withdrawn. Wagering requirements, game contribution rates, and validity periods are specified individually for each promotion.
bola1 provides deposit limits, session controls, cooling-off periods, and self-exclusion. Using these tools is your right. If you believe you have a gambling problem, contact support immediately — we will assist you in accessing appropriate resources.
These Terms are governed by the laws of the jurisdiction in which bola1 holds its international operating licence. Disputes will be resolved through binding arbitration in accordance with international commercial arbitration rules.
In these Terms & Conditions, the following definitions apply unless the context clearly requires otherwise:
2.1 By creating an Account, accessing the Platform, or using any of the Services, you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety, together with bola1's Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.
2.2 If you do not agree with any provision of these Terms, you must immediately cease using the Platform and close your Account by contacting bola1 customer support.
2.3 bola1 reserves the right to amend these Terms at any time. Continued use of the Platform following notification of any amendment constitutes acceptance of the revised Terms. Material changes will be communicated by email to the address registered to your Account and/or by prominent in-platform notice no less than seven (7) days prior to the change taking effect.
3.1 Age requirement. You must be at least 21 years of age to register an Account or use any Service offered by bola1. This requirement is strictly enforced. bola1 applies enhanced age verification measures during the KYC process and reserves the right to request supplementary documentation where any doubt exists regarding a Member's age.
3.2 Residency. You must be a resident of Indonesia and at least 21 years of age to open and maintain an Account. bola1 is an internationally licensed platform targeting Indonesian players. It is your sole responsibility to determine whether accessing and using the Services is lawful in your jurisdiction of residence before registering.
3.3 Excluded persons. The following individuals are not eligible to register or maintain an Account:
3.4 Single account. Each eligible individual may hold exactly one (1) Account. The operation of duplicate Accounts — whether under the same name, identity documents, payment method, device, or IP address — constitutes a material breach of these Terms and will result in suspension and closure of all associated Accounts. Any Bonus balances held across duplicate Accounts will be forfeited in full.
4.1 Registration. To open an Account you must complete the registration form on the Platform, providing accurate, complete, and current personal information including your full legal name, date of birth, Indonesian residential address, email address, and mobile telephone number.
4.2 KYC verification. Full Account functionality — including the ability to make deposits above the Platform's unverified tier limit, place bets, and process withdrawals — is conditional on successful completion of KYC verification. You will be required to submit a legible copy of a valid Indonesian national identity card (KTP) and, where requested, a recent proof of residential address. bola1 targets KYC approval within ten (10) minutes of document submission during standard operating hours.
4.3 Accuracy of information. All information provided during registration and KYC must be truthful and accurate. Providing false, misleading, or incomplete information is grounds for immediate Account suspension and closure, forfeiture of all funds held in the Wallet, and reporting to relevant authorities where legally required.
4.4 Updates. You are responsible for ensuring that the information held on your Account remains current and accurate at all times. Any change to your name, address, or contact details must be reported to bola1 customer support within fourteen (14) days of the change occurring.
4.5 Document retention. bola1 retains KYC documentation in accordance with applicable international anti-money laundering standards and data protection principles. Documents are stored using 256-bit encryption and accessed only by authorised compliance personnel.
5.1 You are solely responsible for maintaining the confidentiality of your Account username, password, and any two-factor authentication credentials. You must not share your login credentials with any third party under any circumstances.
5.2 You agree to notify bola1 customer support immediately upon becoming aware of any unauthorised access to or use of your Account. bola1 will not be liable for any loss or damage arising from your failure to maintain the security of your login credentials.
5.3 bola1 strongly recommends enabling two-factor authentication (2FA) on your Account. 2FA is available at no charge to all Members and provides an additional layer of protection against unauthorised access.
5.4 bola1 will never contact you by email, live chat, WhatsApp, or any other channel to request your password, full card number, or 2FA code. Any communication purporting to be from bola1 that requests such information should be treated as fraudulent and reported to our support team immediately.
6.1 Currency. All deposits are accepted and processed exclusively in Indonesian Rupiah (IDR). bola1 does not accept deposits in any other currency and does not apply currency conversion to incoming transfers.
6.2 Supported channels. bola1 accepts deposits via the following payment channels: BCA, BRI, BNI, Bank Mandiri, CIMB Niaga, Bank Permata, OCBC NISP, BSI (Bank Syariah Indonesia), OVO, DANA, GoPay, ShopeePay, and LinkAja. The availability of specific channels may vary and is subject to change without prior notice.
6.3 Minimum deposit. The minimum single deposit is Rp 25.000. There is no standard maximum deposit limit for verified Accounts, though enhanced due diligence may apply to large individual transactions.
6.4 Own funds only. You must only deposit funds that belong to you. Depositing funds on behalf of another person, or using payment methods registered in a third party's name, is strictly prohibited and constitutes grounds for Account suspension pending investigation.
6.5 Processing time. Deposits via local Indonesian bank transfer are typically credited within one to three (1–3) minutes. E-wallet deposits via OVO, DANA, GoPay, ShopeePay, and LinkAja are typically credited within sixty (60) seconds. bola1 does not charge any processing fee on deposits; however, your bank or e-wallet provider may apply their own transaction fees independently.
6.6 Deposit verification. bola1 reserves the right to request supporting documentation to verify the source of deposited funds where deposits are unusually large or where patterns of activity give rise to anti-money laundering concerns. Accounts may be temporarily restricted pending completion of such verification.
7.1 Eligibility to withdraw. Withdrawals may only be processed from Accounts that have completed KYC verification. The payment method used for withdrawal must be registered in the same name as the bola1 Account.
7.2 Minimum withdrawal. The minimum single withdrawal amount is Rp 50.000. bola1 does not deduct any fee from withdrawal amounts; the full requested amount is transferred to the Member's designated account.
7.3 Processing time. Standard withdrawal requests are processed within five (5) minutes during the operational window of 07:00–23:00 WIB, seven days a week including Indonesian public holidays. Requests submitted outside this window are queued and processed at the opening of the next operational period. Exceptionally large withdrawals or those triggered by enhanced due diligence flags may require additional processing time.
7.4 Wagering requirements. Funds credited to your Wallet as part of a Bonus promotion are subject to wagering requirements that must be satisfied in full before those funds — and any winnings derived from them — become eligible for withdrawal. The specific wagering requirement applicable to each Bonus is stated in the individual promotion's terms.
7.5 Withdrawal verification. bola1 reserves the right to perform additional identity and payment method verification prior to processing any withdrawal. Failure to provide requested documentation within the time specified by the compliance team may result in the withdrawal request being held pending satisfactory completion of verification.
8.1 General. bola1 may from time to time offer Bonuses and promotions to new and existing Members. Each Bonus is subject to its own specific promotional terms, which must be read in conjunction with these general Terms & Conditions. In the event of any conflict between a promotion's specific terms and these general Terms, the specific promotional terms shall prevail in relation to that Bonus only.
8.2 Wagering requirements. Unless a specific promotion explicitly states otherwise, all Bonuses carry a wagering requirement. This means the Bonus amount (and in some cases the deposit amount plus the Bonus amount) must be wagered a specified number of times before any withdrawal can be requested. Wagering requirements are displayed on the individual promotion page and in the Member's Account dashboard under "Active Bonuses".
8.3 Game contribution rates. Not all games contribute equally toward satisfying wagering requirements. Slot games typically contribute 100% of each wager; live casino games, sports bets, and specialty games may contribute at a lower rate as specified in the promotion terms. Bets placed on certain games may be excluded from wagering entirely.
8.4 Validity period. All Bonuses have an expiry date. If wagering requirements are not met within the validity period, the Bonus and any associated winnings will be removed from the Member's Wallet automatically. Expiry dates are visible within the Account dashboard.
8.5 Abuse prevention. bola1 reserves the right to void any Bonus and withhold associated winnings where there is evidence of Bonus abuse, including but not limited to: staking patterns designed to exploit wagering requirements at low risk; use of multiple Accounts; collusion between Members; use of automated betting software; or any other strategy that bola1 determines, in its reasonable judgment, constitutes exploitation of a promotion rather than genuine recreational play.
8.6 Right to withdraw promotions. bola1 reserves the right to alter, suspend, or withdraw any promotion at any time without prior notice, provided that such action does not adversely affect Bonuses that have already been credited to a Member's Account and are actively being wagered.
9.1 Acceptance of bets. All bets and wagers are subject to bola1's applicable product-specific rules — Sports Betting Rules, Casino Game Rules, Live Dealer Rules, Numbers Game Rules (including togel, Indonesia's traditional numbers lottery), and Crash Game Rules — as published on the Platform. These rules are incorporated by reference into these Terms.
9.2 Bet confirmation. A bet is not confirmed until you receive an on-screen confirmation message and the corresponding deduction is reflected in your Wallet balance. bola1 is not responsible for bets that fail to process due to connectivity issues on the Member's end.
9.3 Minimum and maximum stakes. Minimum and maximum stake limits apply to all markets and game types. Current limits are displayed at the point of bet placement. bola1 reserves the right to apply personalised stake limits to individual Accounts at its sole discretion, including where patterns of professional or arbitrage betting are identified.
9.4 Errors and technical faults. In the event of a manifest error — including mispriced odds, incorrect game outcomes displayed due to a technical fault, or duplicate bet confirmation caused by a system error — bola1 reserves the right to void affected bets and refund stakes to the Member's Wallet. Bets placed in deliberate exploitation of a known error will be voided in full.
9.5 Mix parlay. Mix parlay (accumulator) bets require all individual selections to win for the bet to return a profit. The rules governing settlement of mix parlay bets — including handling of postponed events, void legs, and partial cash-out — are set out in the Sports Betting Rules section of the Platform.
10.1 The following conduct is strictly prohibited on the bola1 Platform and will result in immediate Account suspension, permanent closure, and forfeiture of funds where applicable:
10.2 bola1 cooperates with law enforcement authorities and relevant regulatory bodies in investigations involving any of the prohibited activities listed above. bola1 may freeze Account balances, withhold withdrawals, and share Account information with relevant authorities as required by law or in response to a valid legal process.
11.1 bola1 is committed to promoting responsible gaming. The Platform provides all Members with free, immediately accessible tools to manage their gambling activity, including: deposit limits (daily, weekly, and monthly); session time limits and reminders; cooling-off periods (24 hours to 6 weeks); and permanent self-exclusion.
11.2 Self-exclusion is irreversible for its nominated duration. Members who self-exclude will be prevented from logging in, depositing, or placing bets for the full exclusion period. bola1 will take reasonable steps to prevent marketing communications from being sent to self-excluded Members.
11.3 All Services are strictly restricted to adults aged 21 years or older. bola1 supports the protection of minors and will act on any credible report that a person under 21 is operating an Account.
11.4 If you are concerned that your gambling may be causing harm to yourself or others, please visit our Responsible Gaming page for detailed guidance, self-assessment tools, and contact information for professional support organisations.
12.1 All content on the bola1 Platform — including but not limited to the bola1 name, logo, design, software, text, graphics, data compilations, game interfaces, and odds data — is the intellectual property of bola1 or its licensed content providers and is protected by applicable copyright, trademark, and other intellectual property laws.
12.2 You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal recreational gaming purposes only. This licence does not permit you to copy, reproduce, distribute, publicly display, create derivative works from, or commercially exploit any content from the Platform without bola1's prior written consent.
12.3 Game content, including slot titles, live casino streams, and sports data feeds, is licensed to bola1 by third-party providers including Pragmatic Play, Evolution Gaming, PG Soft (Pocket Games Soft), NetEnt, Microgaming, and Spribe. All intellectual property rights in such content remain with the respective provider.
13.1 The Platform and all Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, bola1 makes no warranty, express or implied, regarding the Platform's fitness for a particular purpose, uninterrupted availability, or freedom from errors.
13.2 bola1 shall not be liable for any indirect, incidental, special, consequential, or punitive losses arising out of or in connection with your use of the Platform, including loss of profits, loss of data, or loss of opportunity — even if bola1 has been advised of the possibility of such losses.
13.3 bola1's total aggregate liability to any Member in connection with any single event or series of related events shall not exceed the total amount deposited by that Member in the thirty (30) days immediately preceding the event giving rise to the claim.
13.4 Nothing in these Terms limits bola1's liability for fraud, gross negligence, or any other liability that cannot be excluded or limited under applicable law.
14.1 bola1 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material amendments will be communicated to Members by email to the registered Account address and/or by a prominent notice displayed on the Platform, no less than seven (7) days before the amendment takes effect.
14.2 Minor amendments — including clarifications, corrections of typographical errors, or changes required by law with immediate effect — may be implemented without prior notice. The "Last Updated" date at the top of this document will reflect the date of the most recent amendment in all cases.
14.3 If you do not accept an amendment to these Terms, you must notify bola1 customer support before the amendment's effective date and cease using the Platform. Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms.
15.1 Governing law. These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which bola1 holds its international operating licence. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
15.2 Informal resolution. In the event of any dispute arising out of or in connection with these Terms or your use of the Platform, you agree to first attempt to resolve the matter informally by contacting bola1 customer support at [email protected] with a written description of the dispute, your Account details, and the remedy you seek. bola1 will acknowledge receipt within two (2) business days and endeavour to resolve the dispute within fourteen (14) business days.
15.3 Arbitration. If a dispute cannot be resolved informally within the period specified in clause 15.2, it shall be submitted to and finally resolved by binding arbitration in accordance with the rules of a recognised international commercial arbitration institution. The arbitration shall be conducted in English. The arbitrator's decision shall be final and binding on both parties.
15.4 Class action waiver. To the extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted on an individual basis only. Class, collective, or representative actions are not permitted.
If you have any questions about these Terms & Conditions, wish to raise a complaint, or need assistance with your Account, please contact the bola1 support team through any of the following channels:
All formal legal notices to bola1 must be submitted in English in writing via the email address above. Notices submitted through other channels may not constitute valid formal communication for legal purposes.
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